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- HP Community
- Archived Topics
- Printers Archive
- Re: Won't print a Word document
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09-30-2017 10:09 AM
Suddenly today after printing a document from the Internet, my printer WILL NOT print a word document. It's worked fine up until now.
Solved! Go to Solution.
Accepted Solutions
10-01-2017 03:46 PM
Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are unable to print word document. I would like to help you resolve this issue.
However, I will need a few details to provide an accurate solution.
- Are you getting any error message while printing?
- How is the printer connected to computer, wired or wireless?
- Print from a different application like (Notepad, Ms Excel).
- Did you do any any hardware or software changes?
Meanwhile:
Perform a power reset.
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer.
Reply with the result of the above-mentioned steps, for further assistance.
Cheers.
Sandytechy20
I am an HP Employee
10-01-2017 03:46 PM
Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are unable to print word document. I would like to help you resolve this issue.
However, I will need a few details to provide an accurate solution.
- Are you getting any error message while printing?
- How is the printer connected to computer, wired or wireless?
- Print from a different application like (Notepad, Ms Excel).
- Did you do any any hardware or software changes?
Meanwhile:
Perform a power reset.
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer.
Reply with the result of the above-mentioned steps, for further assistance.
Cheers.
Sandytechy20
I am an HP Employee
06-10-2018 07:03 PM
- Are you getting any error message while printing?--- NO
- How is the printer connected to computer, wired or wireless?--- WIRELESS
- Print from a different application like (Notepad, Ms Excel).---Prints, Excel, PDF, everything except WORD
- Did you do any any hardware or software changes?--- Not recently that I can remember unless done automatically
Please help
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