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Spruster
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Solved!

Won't print jpg files

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3050 All-in-one J610a won't print .jpg files anymore....

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Royal_KB
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Hello,

Is it printing other files from computer? Which application you are using to print the .jpg file? Have you tried opening the file using a different application? (Mspaint etc.) Please ensure before giving print command you are selecting the correct printer icon.
Although I am an HP employee, I am speaking for myself and not for HP.

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Spruster
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Hi Royal....thanks for responding..

Yes, it will print other documents and scan them....am printing from my laptop...

Sorry, but I have no idea what application I am printing with....just Crtl+P....using Windows 7 starter...I have not tried other applications...not sure I know how...:)....

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Royal_KB
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Right click on the file name. Go to "Open with". Now select Paint. This will open the image in Paint application. Go to drop down at top>select print>select the correct printer icon>click print. Check if this works.
Although I am an HP employee, I am speaking for myself and not for HP.

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Spruster
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Thanks so much.... does this mean I have to select Paint every time I want to print jpg files? I didn't have to do that before the latest scanning for malware...
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Royal_KB
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Not really. When you double click on a file it opens on the default application set. I feel while printing from your default application may be the correct printer icon is not getting selected. Also, under devices and printers please make sure the correct printer is "set as default" (you can do this by right clicking on the printer icon).
Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue
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MarisP
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Thank you. I just needed this answer today coz I was having issues printing a jpg file. Found your answer and it worked! Now am a happy person. :OpenSmile:

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TERRY2222
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Thanks it worked fine-problem now solved-t

Spoiler
:robotsad:

hanks very much.

 

Terry 2222

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CliveR2
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Thanks for your workaround. It worked on the file I was trying to print. But I find this unacceptable. My previous HP deskjet printed directly from the JPEG thumbnail and I expected at least the same level of funtionality from the more expensive officejet. If this is the only solution then I will be returning the printer and finding one that offers the functionality I need.

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