Won't scan or copy larger format sizes

[SageLandscape]

I just purchased an OfficeJet Pro 7740 and it won't allow me to scan or copy any paper sizes larger than 8.5 x 14.  I bought this printer to scan/copy 11 x 14.  The option to scan/copy that size doesn't even display on printer or in dialog box on my computer.  What is the problem/solution?

[greenturtle]

Hi,

Thanks for using the HP Forums.

First you need to ensure you have your FULL feature software installed.

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Next, start your Scan software.

Watch these videos on how to scan/copy  A3/Tabloid sizes on the Flatbed (scan glass).

HP Officejet Pro 7740 : How to scan a Tabloid or A3 size document

HP Officejet Pro 7740 : How to copy a Tabloid or A3 size document

Other relevant videos for this printer that might be of interest to you:

Configure Print Settings on HP Officejet Pro 7740  (printing from Trays automatically)

HP Officejet Pro 7740 : Clearing Paper Jams

Hope that helps!