Your ePrint job was received, but had to be cancelled due to a printer error or processing issue

[EwanB]

Hello

The web service on my printer has stopped working when I send a print to my printer using either the printers email address or via HP ePrint + JetAdvantage.

I checked my 'ePrint History' and it tells me the print was canceled with no other information.  The status tells me the printer is 'Online' & 'Ready'

When I check my printer's Web Services on the printer, the printer's email address is showing as 'Not Active' and the 'ePrint Service: Off'.  I press 'Settings', 'ePrint' is 'On'.

Any ideas would be gratefully received

Regards

Ewan.

[EwanB · Accepted solution]

I've found out what is wrong!

https://support.hp.com/gb-en/product/HP-Photosmart-Premium-e-All-in-One-Printer-series---C310/402323...

Summary below:

This document is for select older HP printers.

As of September 1, 2016, Web Services stop working and are no longer supported on select printers. One of the following error messages displays on your printer control panel when attempting to use web services:

• Server Connection Error. There was a problem connecting to the server. Press retry, or OK to exit.
• Web Services Problem. Problem connecting to Web Services server.
• Server Connection Error. Unable to connect to Web Services. Confirm internet access and try again.