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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-23-2011 11:30 PM

HP Recommended

Tonight at 10:00 pm I just kept choosing retry to connect and it finally connected.  Good feeling.  Now I am liking this printer.  Very cool when it works.

 

 

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‎08-24-2011 12:57 AM

HP Recommended

Still not working 😞 😞

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‎08-24-2011 01:04 AM

HP Recommended

Not working for me. :Crying:     3 days and counting...

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‎08-24-2011 04:07 AM

HP Recommended

Also having the problem for 2 days.....:smileysad:

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‎08-24-2011 04:28 AM

HP Recommended

At least we are not alone!! I wish the saying "A problem shared is a problem halved" applied here. Unfortunately the problem persists for many.

I'm sure for every post on this forum there are 50 or more dissatisfied but silent customers. Lift your game HP!

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‎08-24-2011 04:46 AM

HP Recommended

Did you use the google settings?

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‎08-24-2011 04:52 AM

HP Recommended

Hi,

 

Yes, used static IP and Google DNS servers.

 

Tried on 2 different router, a Linksys WRP400 and a D-Link DIR-635, same result.....

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‎08-24-2011 04:56 AM

HP Recommended

I too have tried the Google DNS servers without luck

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‎08-24-2011 05:08 AM

HP Recommended

I have the same problem here. Everything was working very well until I was prompted for the product update. After that, the printer keeps getting disconnected from the server whenever I was scanning from my computer. I had to keep turning the printer on and off and resetting the connection. It worked for a while but was very unstable. So, this morning, I went to chat with an online technician, but he never solved my problem after more than 2 hours. So I reset the printer to factory default and now, it can't even connect to the web server to enable eprint. I can connect to Snapfish from the touchscreen but not any eprint services. I have tried the above solution but it's still not connecting. I regret updating the product.

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‎08-24-2011 05:26 AM

HP Recommended

Can I suggest to anybody that you voice your concerns over twitter and facebook as well.  The only way that HP are going to serious look at fixing this problem is if we really let them know what we think by telling the world about the service they are giving us.

 

Only today I read about how large companies are paying more attention to feedback provided by them on twitter and facebook, and almost instantly fixing problemes that they couldn't fix before.

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