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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Dave_K
Level 7
Level 7
615 608 42 117
Message 71 of 101
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Hey everyone. The engineers tried applying several fixes last night but after attempting to register on our printers here it appears the issue is still ongoing. And while I certainly wouldn't try to stop you from voicing your concerns on facebook or twitter, I assure you that HP is aware of the issue and working to get it resolved.

 

Once again, I apologize and I will continue to keep you posted if anything changes.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
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Dave_K
Level 7
Level 7
615 608 42 117
Message 72 of 101
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Hello again everyone! I just got what could possibly be great news. Just got word that the update server is now allowing new registrations through. I tested it on both our 6500A and our 8500A and it went through on both without any problems. Please try again and let me know if you have any problems!

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
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dam_mayhem
New member
4 3 0 0
Message 73 of 101
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I was able to connect to web services, obtain a printer code, add my printer, edit the email address, and print to my printer via email.  I have auto DNS settings (not using Google DNS servers).  This does seem to be working now.  Thank you.

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Dave_K
Level 7
Level 7
615 608 42 117
Message 74 of 101
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Glad it's working! Let me know if you have any other trouble. Once again, sorry for the long delay I know that was unbearable.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
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OleHagen
New member
3 3 0 0
Message 75 of 101
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Was able to registrate now, all works ok....... :OpenSmile:

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msodos
Level 1
7 7 0 0
Message 76 of 101
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It just let me connect and register for eprint......and web services....

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Dave_K
Level 7
Level 7
615 608 42 117
Message 77 of 101
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Awesome! Glad everyone seems to be getting it working.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
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opidalo5
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4 4 0 0
Message 78 of 101
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Just got home and tried on the offhand. Great, the connection went through.

Although there were no updates available for my printer, I had already updated the firmware, I was able to get the registration code.

I have sent through an e-mail and printed using the e-print service.

Thanks for helping us keep the faith Dave_K.

Kudos awarded!.

 

 

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Dave_K
Level 7
Level 7
615 608 42 117
Message 79 of 101
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I'm just glad it's working now. I was beginning to worry that an angry mob with torches was going to come knocking on my door :P.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
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opidalo5
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Message 80 of 101
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Hi Dave, how do I mark the thread as resolved?

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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