can't get rid of message "print carriage access door or ink cartridge is open", neither are open

[albinobob]

The lid on the scanner slammed shut and the error message popped up, I have not found anything that is loose and the print door is not open. Checked all cartridges and they are tight. Any ideas??? Thanks in advance... 

[midnight-anwrs]

Hi @albinobob,

I have some troubling news about the door error message on your L7680.

As long as you have checked to ensure that all the access doors are closed and clicked in I haven't found a way to reset the sensor. When inspecting the access doors, do you see any pegs that are broken? 

You could try a hard reset. To do so;

• Leave the printer on and unplug the power cable from the back of the printer
• While it is unplugged, you can hold down the power button on the printer for about 10-15 seconds to release any built up power
• Then plug the printer back in

If the issue persists, then the last thing I can think of would be to reset the printer. I will be sending you the reset in a PM (Private Message), but before I do, feel free to review the HP Privacy Statement.

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WARNING: Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access.  These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results.  One wrong button push and you no could no longer have a printer, but instead a pricey paper weight.  To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!

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Printer Resets: What You Should Know

Please check the little envelope on the top right hand corner of the forums page to check your Forums inbox.
 

If it still won't clear the error message, I would Contact HP Support to see what your upgrade options are. Fill in the model number and the form to receive a case number. 

Thanks,