Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-24-2017 09:08 AM

HP Recommended
Product: Officejet 4650
Operating System: Microsoft Windows 8.1 (32-bit)

Just bought this all in one printer and cannot scan  with the document feeder...only from the glass top.  I can, however, copy from the document feeder.  help!!!

1 REPLY 1

‎05-25-2017 10:26 AM

HP Recommended

 

@mppheel

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand you cannot scan from document feeder, however, you can copy,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you run the print and scan doctor to identify the issue?

Did you check for any other HP Forum posts to help resolve your concern?

 

If you haven't, Here's a related HP Forums post that seems to have helped others: Click here for the steps.

If the issue persists, please run the HP Print and Scan doctor: Click here to identify the issue and resolve it.

 

Keep me posted for further assistance 😉

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.