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mppheel
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Message 1 of 2
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cannot scan from document feeder

HP Recommended
Officejet 4650
Microsoft Windows 8.1 (32-bit)

Just bought this all in one printer and cannot scan  with the document feeder...only from the glass top.  I can, however, copy from the document feeder.  help!!!

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 

@mppheel

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand you cannot scan from document feeder, however, you can copy,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you run the print and scan doctor to identify the issue?

Did you check for any other HP Forum posts to help resolve your concern?

 

If you haven't, Here's a related HP Forums post that seems to have helped others: Click here for the steps.

If the issue persists, please run the HP Print and Scan doctor: Click here to identify the issue and resolve it.

 

Keep me posted for further assistance 😉

Riddle_Decipher
I am an HP Employee

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