cannot scan from document feeder

[mppheel]

Just bought this all in one printer and cannot scan  with the document feeder...only from the glass top.  I can, however, copy from the document feeder.  help!!!

[Riddle_Decipher]

@mppheel

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand you cannot scan from document feeder, however, you can copy,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you run the print and scan doctor to identify the issue?

Did you check for any other HP Forum posts to help resolve your concern?

If you haven't, Here's a related HP Forums post that seems to have helped others: Click here for the steps.

If the issue persists, please run the HP Print and Scan doctor: Click here to identify the issue and resolve it.

Keep me posted for further assistance 😉