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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-13-2012 07:32 AM

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Thank you, I replied to your message.
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‎03-13-2012 07:34 AM

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Hi daggan, 

 

Let me know if you are able to install the ToolboxFX files, and fix the alignment issue on your printer?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎03-13-2012 09:11 AM

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pcwizard, sorry for calling you RobertoR.

The file you sent me wouldnt install on Windows7, but it did on my old Windows XP box, and the printer is working perfectly on that system now. I am happy that at least the printer is not faulty, but it would be nice to find a solution to the Windows 7 problem.
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‎03-13-2012 09:14 AM

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Hi daggan, 

 

Have you tried to uninstall the printer, and then reinstall it to see if the issue goes away?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎03-13-2012 09:17 AM

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Yes, I have already tried that several times.
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‎03-13-2012 09:20 AM

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Hi daggan, 

 

Can you install the printer on a different computer running Win 7 to see if you have the same problem?

 

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎03-13-2012 09:41 AM

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Good news!
I just did as you suggested on my sister's PC, running Windows7 Home Premium, and it works perfectly.
Now I am going to reformat my own PC, which must be overdue for a spring clean by now.

I will report back soon.
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‎03-13-2012 09:55 AM

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Hi daggan, 

 

Sounds good, Glad to hear it worked on your sister's computer.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎03-13-2012 11:47 AM

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Hi pcwizard,

I still have to download all the Windows updates, but the printer problem seems to be resolved at last.

I did a reformat and clean install of Windows on my C drive - then reinstalled the HP software. Im hoping it will last this time:-)

Thank you very much for your patience and kind assistance.

Best wishes,
daggan.
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‎05-28-2012 04:09 PM

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I have  Color Laserjet 1600 and am getting the shadowing of the different colors and wavy alignment.  I have reinstalled the drivers on Windows 7, cleaned the rotating web, taken out each color cartridge and shaken them well, but the problem just won't go away.

 

I did switch from standard HP cartridges and the competitive products worked for a while.

 

I have tried the calibration utility on the printer but that didn't do anything.

 

Any help most appreciated, 

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