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HP Recommended
deskjet ink advantage 3545
Microsoft Windows 7 (64-bit)

Hola soy nuevo en esto, espero explicar bien lo que sucede...

 

tengo un problema grabe, hace unos meses atras compre una impresora hp deskjet ink advantage 3545 y estaba funcionando muy bien pero un dia aparecio que habia una actualizacion para la impresora y se la instale, la apague y al sigueinte dia que la encendi para volver a utilizarla me pidio que me asegurara que tubiera hojas blancas y presionara ok.

 

al hacer eso en la pantalla de la impresora aparece "imprimiendo pagina de alineacion"..  pero no sale de esa pantalla, apago la impresora, la vuelvo a prender y sigue el mismo mensaje..  puedo imprimir directamente de la computadora apesar de que esta ese mensaje, pero no puedo sacar copias y el escanner dejo de funcionar no funciona directamente de la impresora y tampoco dandole la orden del ordenador.

 

ya probe con quitarle la corriente mientras esta encendida y despues de un tiempo conectarla nuevamente pero el mensaje no se quita "imprimiendo pagina de alineacion"tambien utilize la herramienta de hp para solucionar problemas y no soluciona nada, la actualizacion que se instalo resulto dañar el equipo.

 

quisiera saber la forma de regresar los valores de fabrica (reset de fabrica) para dejarla como estaba cuando la compre sin la actualizacion que se descargo e instalo, ya que no me permite hacer nada,  ni el menu de la impresora aprece ya que nunca deja de imprimir hoja de alineacion. esta inutilizable la impresora.

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HP Recommended

Hi @crisruel,

 

Welcome to the English HP Consumer Forums!

 

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Sunshyn2005
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HP Recommended

Hi @crisruel,

 

Welcome to the English HP Consumer Forums!

 

If you prefer to post your question in your preferred language, please use the following link to do so;

 

English: http://h30434.www3.hp.com

Spanish: http://h30467.www3.hp.com

French: http://h30478.www3.hp.com

Portuguese: http://h30487.www3.hp.com

German: http://h30492.www3.hp.com

Korean: http://h30491.www3.hp.com/t5/community/communitypage

Simplified Chinese: http://h30471.www3.hp.com/t5/community/communitypage

 

 

Alternatively, please feel free to post a revised message in English. Thank you, and have a great day!

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

HP Recommended

ok thanks

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