copier not working. It says document feeder was not able to pick up the original

[selokay]

copier does not work from both feeder and scanner.  Error message. the document feeder was not ble to pick up the original

[Dragon-Fur]

@selokay

The ADF (document feeder) works with a limited number of paper and paper sizes.

Specifications > Paper Handling

Paper weights

Automatic document feeder (ADF)

Paper

60 to 90 g/m2 (16 to 24 lb bond)

50 sheets

Edits - Corrected image to include all ADF paper sizes

HP OfficeJet Pro 8720, 8725, and 8728 printers

More help from the Printer's Troubleshooting section:

• 'Out of Paper' Displays, Printer Does Not Pick Up Paper

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[belindasg]

Hi selokay, 

Error message. the document feeder was not ble to pick up the original means there is something inside ADF but not able to pick up the media. It is either due to paper jam from preivious job or ADF is not closed properly. 

Please refer section "To clear a paper jam from the document feeder" on page 118 and 119 on the user manual. 

You can find the user manula from below link:

http://h10032.www1.hp.com/ctg/Manual/c05050200

[neonfire]

Hi selokay

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html