• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

How to find printer claim code on a DeskJet 3636?

 

I turn on WiFi, click the ePrint button to print the "Get the Most out of Your Printer" page but, there is no claim code. I have also tried the Information button but still no code, also there is no first part to the email address option as there is no email address.

 

Also, the card that came with the printer has no code.

4 REPLIES 4
HP Recommended

 

Hi @applestalk,

 

Welcome to the HP Support Forums 🙂

 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

I understand are looking for a printer claim code on your HP DeskJet 3630 printer. I will certainly do my best to help you with this.

 

Don't worry, we'll take care of this together 😉

 

Try the below steps to REMOVE the Web services from the Printer.

 On the printer, below the Wireless button, touch the ePrint icon on the printer.

Touch the "Gear icon", then scroll to select the option "Remove Web Services"

To enable, it, Touch the ePrint icon on the printer and then follow the instruction displayed on the printer. In the end, the printer would print the CODE.

Go to the HP Connect page, log in to your account. Click ADD printer and then when prompted enter the CODE that was printed.

 

For more details, click here

 

Now try the steps here to check about setting up the printer email address: Click here

 

If you still have issues, I would suggest you contact HP Cloud team for further diagnosis. If you are from North America region, call 1-855-785-2777 to reach the HP cloud services. If you are from any other region, you can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

 

Visit us again if you have any concerns! Thank you!

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

HP Recommended

Thanks Biswajeet,

 

After speaking with HP Support, it seems that my new DeskJet 3636 is part of a faulty batch. It is being replaced under warranty.

 

(Well I hope it is and they don't send me a 3630 which is how it keeps being referred to in emails).

HP Recommended

 

Hi @applestalk,

 

Thanks for replying. Glad to read you are getting the printer replaced. If you need any further assistance in the future, please don't hesitate to reach out to us again. Take care!

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Thanks & Regards,

Jeet_Singh
I am an HP Employee

HP Recommended

Hi @applestalk

 

Just checking you got the replacement printer ok?

 

 

FYI, there are some YouTube videos about getting the claim code

https://youtu.be/zRA26-0ExiQ

https://youtu.be/2B6DdF44ECQ

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
This video has been updated: https://youtu.be/N_HvDB0Q6JE Learn how to get the printer claim code on HP touchscreen printers. Learn more about getting the printer claim code on HP touchscreen printers on our support site: http://support.hp.com/us-en/document/c03550536. For other helpful videos go
This video has been updated: https://youtu.be/P94UZ3kl0F8 Learn how to get a printer claim code on HP printers that do not have a control panel display. Learn more about getting the printer claim code on HP printers that do not have a control panel display on our support site: ...
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.