deskjet ink advantage 4615 will not print in black

[arifle]

Hello,

I replaced the black ink cartridge a week ago and it worked fine until today.  The printer indicates that the cartridge is full. Today it faded out in the middle of a print and will not return. I have tried all the cleaning procedures recommended by HP with no success. I have also checked that the vent is not blocked.

Operating sys: Win 7 , 32 bit

Warranty expired dec 2013

Any suggestions how I should proceed would be welcome

[Kryten · Accepted solution]

Hi arifle,

Have a look at the troubleshooting document linked below:

Officejet 4610 / 4620:

http://support.hp.com/us-en/document/c03944809

I'd suggest reading from solution 3 down.  You have already stepped through solutions 1&2.

If none of that works then it would probably be a good idea to contact HP support in your area.  Here is a link to contact numbers:

http://welcome.hp.com/country/us/en/wwcontact_us.html

I hope that this helps.

[arifle]

Thanks Kryten,

I have already seen that doc.

I contacted hp support and they provide extended warranty service for the problem

[1000qx]

what must i do now.the black ink does not print or copy

[TONZKIE]

i have same problem i already try to replace new black but still problem presist and head cleaning for how many times but no luck..

[Ciara_B]

I would advise calling HP phone support about this - even if you're out of warranty - as you may require a replacement.

http://welcome.hp.com/country/us/en/wwcontact_us.html

Can you please let us know how you get on?

Thanks

Ciara 

[mlaziec]

deskjet ink advantage 4615 will not print in black but the all the colors are printing, what should i do? and its new black ink