document stuck. can't delete it.HP Officejet Pro 8600.

[ph39871]

I have an HP 8600 purchased a couple of years ago, serial # [Personal Information Removed], FPU # CM749-64001,

Regulatory Model # SNPRC-1101-01.

I have followed your directions and have gotten into System 32.  When I scross down, I do not have a selection for "spool", my choices are:  "spoolss.dll" and "spoolsv.exe".

Please help, I am MORE than frustrated.  Thank you!

[HevnLgh]

Did you attempt to delete them?

[WyreNut]

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@laruesj wrote:

this is really  old and resolved, but I don't know how to mark it as resolved.  Tried 'help' and it didn't 'help'.

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Only the person who started the thread can mark it as a "Solution"...

WyreNut

[ph39871]

Yes, I went through each and every step you recommended and got stuck at the Spool part.

[HevnLgh]

@ph39871,

What happened when you got to Solution 5? Were you able to run the system file checker?

[laruesj]

please let me know how to delete this original message (I am the original author of the problem).   It is very old and I don't remember how, but it is no longer an issue so I can't say 'resolved' since I don't know what the solution was.

[CJ1908]

I have Windows 10.  How do I stop spooling?