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‎04-29-2017 10:36 PM

HP Recommended
Product: hp envy 5540
Operating System: Microsoft Windows 10 (64-bit)

I get reminder from hp support assistant need to update drivers,  full feature software wont update

2 REPLIES 2

‎05-01-2017 06:35 AM

HP Recommended

Hello, @shereen - Hope you are well 🙂

Thanks for your continued participation on the HP Forums!

 

I see that you are getting pop-ups to update the driver on your Envy 5540 printer. Please follow the steps listed below to update the latest drivers:

 

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


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DVortex
I am not an HP Employee
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‎05-01-2017 02:18 PM

HP Recommended

This doesn't solve the problem.  You also need to go into Device Manager when updating and select the proper printer and update the driver.  If you don't, the system will take forever and then time out at 99%.

 

DO THIS DURING THE HP INSTALL PROCESS (when the percentage counter is going)

1. Go into the device manager and find the printer in the list of devices

2. Right click on the printer and select "Update Driver software"

3. Click "Browse my computer for driver software"

4. Select "Let me pick from...."

5. Select the driver named: HP Color LaserJet Pro MFP M477 PCL-6         (Make sure its the one with a dash between the pcl and 6!)

6. Click next and go back to the hp install box and it should now see the printer and continue the install.

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