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‎12-11-2013 02:06 PM - last edited on ‎04-20-2016 10:52 AM by HP Administrator

HP Recommended

Hello

 

I understand you can't enable the web services.

 

I have provided a document to setup a manual IP to correct this issue.

Follow Step six: Assign your HP product a static IP address.

Type in the alternate dsn is 8.8.8.8 and the alternate dsn is 8.8.4.4.
Apply changes.

http://support.hp.com/us-en/document/c02817031

 

Now try connecting again.

 

If it still fails then go to Step three: Download any firmware updates for your HP printer from the document and update the printer's firmware.

 

Let me know if that helps.

 

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!

‎12-11-2013 02:09 PM

HP Recommended

Thanks. After spending literally 8-10 hours trying to resolve it, i finally did what i should have done and went to HP Connected and chatted to tech support. The issue was the frmware on the printer needed to be updated, which they helped me do.

 

Took 5-10 minutes, then all working. Added other staffs chromebooks for Cloud Print, and love it.

 

Have gone out today and bought two more. This time i wont waste time, will just upgrade the firmware and be done with it.

 

I actually tried that prior to going to tech support, but didnt realise i need to have the printer plugged into pc with usb when i did it 🙂

 

Thanks HP, support was good.

Tags (1)

‎02-16-2014 07:57 AM

HP Recommended

dit is een test

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