envy 100 printer stuck on help menu

[Linda37]

My printer has been working fine for years and then yesterday as soon as I turned it on it went straight to the help menu and cancelled my print job. 

I went back to the main menu and a few seconds later it switched itself back to help. I have tried turning it off and on, unplugging it completely leaving it for a while and plugging it back in and nothing is working. I tried cleaning the screen as well and it didnt make a difference. 

[The_Fossette]

Hi @Linda37

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that the print is stuck on the help menu.

I am sending you a private message with instructions. Please perform the steps to reset the printer.

Let me know how it works and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[Linda37]

I still haven't received a private message with the instructions. 

[Chimney_83]

Hi @Linda37, I am the @Chimney_83. It looks like you were interacting with @The_Fossette, but he is out of the office today so I'll take over from here.

Thanks for the reply, request you to refer to this page for assistance in checking private messages. 

Once you log in on HP Forums, you have a mail symbol next to your id on the top right side of the HP Forums page. 

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Linda37]

I did realise that thanks. It says I have no private messages. 

I ended up googling how to reset it and once I did that it worked. 

[The_Fossette]

Hi @Linda37

Thank you for posting back.

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Cheers!