• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-16-2014 09:52 PM

HP Recommended

Yes, I know that option in the Advanced settings to create a separate file for each scanned page.  It has always been unchecked. 

 

Who do I contact to get this fixed?

 

Can you post a screenshot of what it should look like on the page where I can click the + sign to add pages?

 

 

‎07-16-2014 09:59 PM

HP Recommended

By the way, on your last two screen shots, the page where I choose to save as a .pdf does not look like the screenshot you gave me.  The second looks similar, only I don't have the OCR software installed.

 

HP ENVY 4500 first screen.jpg

‎07-17-2014 06:56 AM

HP Recommended

Hi woshidaveyboy,

 

t this point, I can only suggest you call HP. A support professional could, with your permissions, access your computer and navigate through to see what might be causing this issue.

 

The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.

 

I would like to take a moment to thank you, I appreciate your patience and perseverance. Thanks.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

‎01-27-2015 07:19 AM

HP Recommended

In case this is helpful to someone else...

 

Scanning multiple pages is only availble when the resolution is set to 300 dpi or less (I found this crucial bit of information as a note in step 5 of this walkthrough for scanning with hp software/scanning multiple pages - http://support.hp.com/us-en/product/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/model/5304876/d... .  Once you fix that setting, the plus button appears.

‎04-01-2016 12:46 AM

HP Recommended

Yes! Why the heck isn't it clear that for the "Add pages" button to appear the resolution has to be equal or smaller than 300dpi? I spend more than one hour trying to figure out how to make the thing work! That's a crucial information indeed. How come this is not clear to the user to know?!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.