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‎03-07-2015 08:52 AM

HP Recommended

Has anyone received this error message 90:03 on a Designjet T-920 PS?

"Check paper in basket and stacker"

 The basket and stacker are clean.

2 REPLIES 2

‎03-07-2015 03:24 PM

HP Recommended
You probably need to call a service tech. The error has to do with the diverter values motor. If you want to try and solve the issue yourself you will need to find the service manual. Maybe a google search will find you one. Perform the necessary tests in the manual along with any recommended replacement parts if necessary.

‎03-10-2015 06:24 PM

HP Recommended

You're right David, I had to do an 'output value calibration' from the diagnostics menu.

The tech support walked me through the process & it worked out well.

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