error code 0x007c9c98

[osher]

Hey,

My problem occurs when I insert the cartridge heads.
After you insert the cartridge heads and close the printer door, I get the following error: error code 0x007c9c98 hw watchdog c

It is important to note that my ink cartridges are original HP cartridges.

[Bob_Headrick]

The troubleshooting steps in the document here may help resolve the watchdog error message on your Deskjet Ink Advantage 3835.

[osher]

Hey Bob,

I was already looking for a solution to my problem, the link you sent but could not find the solution to the problem

[Bob_Headrick]

Did you turn on the printer, then unplug all the cables for sixty seconds, then plug the printer back in?  That is the only suggestion I have seen for this error, if that does not resolve the issue your printer will likely require service. 

[osher]

I have already done this, but unfortunately the problem has not been solved

[Bob_Headrick]

If the troubleshooting steps failed you will need to have the unit serviced.  From the document:

Service or replace your HP product if you completed all preceding steps.

To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement.

If you are in Asia Pacific, Contact HP Support to find a local service center in your area.

Repair fees might apply for out-of-warranty products.