error code OxC19a0003 Printhead Failure

[BlueibexTvl]

I have gotten this Oxc19a0003 error message. I've reset the printer, ensured it is plugged in directly to the wall, removed and cleaned the cartridges and nothing so far has helped. Any assistance or suggestions is appreciated! 

[X-23]

Hey @BlueibexTvl,

Welcome to the HP Support Forums!

I see that you're getting a '0xc19a0003' error code on your HP Officejet Pro 6830 e-All-in-One Printer. Thank you for including all of the troubleshooting steps that you have attempted prior to reaching out for support. To be honest, you have went above and beyond the required troubleshooting steps for this specific error in your efforts to resolve this Printhead failure.

If you take a look here you can see that there is only one step available to resolve this error code, which would be to perform a Power Reset of the printer. Should the Reset fail to resolve the '0x' error code a whole unit replacement would be needed. The Printhead is the part that has failed within the printer. The Printhead is the part that the cartridges fit into. It controls reading the cartridges and putting ink on the page. Should the Printhead fail, in this model of printer it is a non-replaceable part. This means that the whole unit will need to be serviced.

I would strongly recommend at this point that you reach out to our Technical Support queue by phone to explore hardware replacement options

HP Technical Support can be reached by clicking on the following link:

HP Contact Support


(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Please advise the Phone Support agent of all the troubleshooting steps that you have attempted and the results of those steps.

I wish you luck going forward with this! 🙂

[KeishaJulien]

I am having this exact problem with my printer. Could you explain the power reset process to me please. Note it is the exact same model printer
Regards
Keisha

[Rainbow7000]

Welcome to the HP Forums @KeishaJulien,

I saw your post about the 0x error code you are seeing, and wanted to know the power reset instructions. The instructions are in the guide posted above from @X-23, and below I will post them too. If the reset does not resolve the error message, please contact HP directly to discuss a printer replacement.

• 
  With the printer turned on, disconnect the power cord from the rear of the unit.
• 
  Unplug the power cord from the wall outlet.
• 
  Wait at least 15 seconds.
• 
  Plug the power cord back into the wall outlet.
• 
  Reconnect the power cord to the rear of the unit.
• If the printer does not turn on by itself, press the Power button to turn it on.

  HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true


(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.