• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-04-2017 12:42 AM

HP Recommended
Product: HP DESIGN JET T2500
Operating System: Microsoft Windows 7 (32-bit)

ERROR MESSAGE IN PLOTTER HP DEISGNJET T2500 SAYING ( RESTART THE PRINTER. IF THE PROBLEM PERSIST CALL HP ,

ERROR CODE 48:00 >

 

PLEASE SUPPORT ME TO SOLVE THE PROBLEM IN PLOTTER .

3 REPLIES 3

‎05-04-2017 07:13 AM

HP Recommended

48:00 PRS Actuator system failure
Call agent:
1. Use the power switch at the rear to turn off the printer, then disconnect the power cord.
Reconnect the power cord, then turn on the printer.
2. Perform the scan-axis PRS diagnostic test to troubleshoot the problem further.
Service engineer:
1. Check that the PRS Actuator cable is undamaged and correctly connected to the engine PCA.
2. Replace the printhead-to-paper space solenoid.
3. Replace the engine PCA. 

Was this reply helpful? Yes No

‎05-04-2017 08:15 AM

HP Recommended

how to make this check for axis if i am not able to see the screen panel give me the way how to enter to setting or where ?

Was this reply helpful? Yes No

‎05-04-2017 05:33 PM

HP Recommended

Suggest you do a google search for the service manual and then follow the procedures in the manual.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.