error message

[BMucha]

I keep getting an error message to remove the black ink cartridge and reinstall it. It is a HP 62 XL and has worked for the past month with no issues. I don't print many things for it to run out of ink. I have tried unplugging the USB cord and power cord for a few minutes, removed and reinstalled the cartridge about ten times and still receive the error message now what? I also tried downloading the latest driver.

[Jeet_singh]

Hi @BMucha,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are getting ink cartridge error message on your HP Envy printer. I'll be really glad to help you with this,

Have you made any changes on the printer before the issue started?

Are you using genuine HP ink cartridges?

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

For further assistance, please follow the steps suggested in the support document, click here

I hope this helps. Let me know how it goes for further assistance.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[BMucha]

Yes it is an HP cartridge, I will let you know if it works in a few minutes

[Jeet_singh]

Hi @BMucha,

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[BMucha]

I tried you suggestion and I still get the error message

[BMucha]

It did not work

[Jeet_singh]

Hi @BMucha,

Thanks for the update,

As I understand you have tried the steps suggested in the previous post and still having the issue with the ink cartridges, I would personally suggest you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[BMucha]

I am on my way to work it will have to wait until tomorrow

[sandytechy20]

@BMucha

Thanks for your reply.

Yes, you can create a case with the above link and call HP phone support whenever you find time.

Feel free to contact us in future if you need any assistance.

Cheers.