fax won't connect

[bllbrwn]

My hp laserjet premium printers fax is not working. I passed the fax test and went through every reccomendation on the HP website. I get dial tone and the fax machine dials (I hear the pulse tones) but it does not capture the dial tone. HELP!

[alyssa]

HI,

I understand that you are not able to send or receive fax.

Please use this document & check if fax starts working again.

[bllbrwn]

The link you provided directs me to a login page that requires user ID and password. 

[alyssa]

HI,

Please use this link.

http://support.hp.com/in-en/document/c03100853

Hope this helps.