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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-31-2013 03:35 PM

HP Recommended

How do I clean the printheads on my psc 1315v?  I can find ways to print a test page.  I can see that the ink level is low.  But I can't for the life of me find a way to run a cleaning cycle on the printer.  I can't find it anywhere.  Clean printhead - how?

 

Running Windows 7 on a PC.

 

Thanks!

Nancy

3 REPLIES 3

‎09-03-2013 07:32 AM - last edited on ‎04-20-2016 09:08 AM by HP Administrator

HP Recommended

nan2dance,

 

I am more then happy to help you with cleaning your printheads.

 

Clean the ink cartridges using an automated utility

Follow these steps to run a utility to clean the cartridges if you found defects on the extended self-test report.
  1. Open the Printers folder:
  2. Windows XP: Click Start , and then click Control Panel . In the Control Panel , double-click Printers and Faxes .
  3. Windows Vista: Click the Windows icon ( ), and then click Control Panel . In the Control Panel , double-click Printers .
  4.  The Printers folder opens.
  5. Right-click the icon for your product, and then click Printing Preferences . The Printing Preferences window opens.
  6. In the Printing Preferences window, click the Services tab, and then click Service this device . The printer Toolbox opens.
  7. Click the Device Services tab, and then click Clean the Print Cartridges .
  8. In the next box, click Clean . The cleaning utility runs, and the product prints a page with an illustration.
  9. Examine this test page for print-quality issues.
     
     
    You can find instructions for print quality at the link below.
     
     
    I hope this helps.
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‎09-06-2013 11:09 AM

HP Recommended

I'm running Windows7.  There is no "Service" tab or anything resembling it when I open Printing Preferences.  Nor in Printer Properties, for that matter.  Do you have instructions for Win7?  Thanks though.

‎09-10-2013 07:49 AM

HP Recommended

nan2dance,

 

These instructions are for windows 7 if the driver was installed correctly.

 

1.) Do you have the full feature software driver installed?

 

 

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