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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-01-2012 12:21 PM

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I cleaned it really well with distilled water and a microfiber rag so it wouldn't pick up lint.  It didn't work.  I finally got desperate and cleaned it with alcohol.  Low and behold I found an almost invisible speck--IT WORKED!

 

Thank you very much for the help!  This solved a problem I have been working on for days in about 10 minutes!

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‎03-04-2013 05:51 PM

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Thank goodness for this post and solution about the black line. I lifted the document feeder and cleaned the 1" glass really well and the line went away. Thanks for the solution.

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‎03-07-2013 09:49 AM

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How can I get rid of the black on my paper when fed through the printer? It is not on the scanned docs

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‎03-07-2013 09:53 AM

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How do I get the black line off my paper when going throu the printer? It is not there when scanned

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‎05-22-2013 09:13 AM - edited ‎05-22-2013 09:16 AM

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YOU! ARE! AWESOME!  I know yours is an old reply, but hopefully you'll get my message.  I've been fighting with that black line forever and thought I had cleaned all the pertinent areas. And lo and behold, there's a hidden part of the glass that you have uncovered for me. I cleaned it as you suggested and now the evil black line is no longer!!!  God bless you Dear!!! 🙂

(This reply is for jandsbob...not sure if I clicked on the correct reply show that it shows under his solution.)

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‎11-08-2013 04:35 PM

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How do I get rid of black lines down the scanned pages

 

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‎11-08-2013 04:35 PM

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Vertical

 

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‎11-08-2013 04:36 PM

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Two vertical lines down the side of the paper, 

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‎11-08-2013 04:37 PM

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I've done those and still happening
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‎11-11-2013 04:43 PM - last edited on ‎02-24-2017 11:50 AM by HP Administrator

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Hello aventrella,

 

I am sorry to hear that you are getting two black vertical lines down the side of your scanned pages. I would like to help. I saw you mention that you have tried the troubleshooting steps posted already, example:cleaning the glass. I would like for you to respond to me with your printers exact model number and I will look into this issue further for you.

 

How Do I Find My Model Number?

 

 

You can also try to Resetting the Printer and ensure your printer is plugged directly into the wall.

 

 

Hope to hear from you soon.

 

Regards,

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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