• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-09-2015 04:21 AM

HP Recommended

Hi ,

wondering if any one suggest a solution to our issue .

 

1. printer is connected via USB on windows 7 64 bit

2. we would like it to use scanner but not seeing it as a scnner in our windows 

any suggestions?

3 REPLIES 3

‎01-12-2015 07:24 AM

HP Recommended

Uninstall and reinstall the software for this printer according to the package available for your OS on http://support.hp.com.

 

USB scanning requires scan drivers.  The only way to get scan drivers is to check HPs downloads and drivers area for your OS.  If scan drivers are not available in that area then you will need to perform MS updates and pull compatbile drivers from MS.  Once you have drivers installed then you can use either HP scanning applications (full software solution) or 3rd party scan applications to complete your scan jobs.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎01-14-2015 08:44 AM

HP Recommended

M4555 is not designed to be used as a scanner via USB cable.

 

It can scan to a shared folder on the network when connected on the network or on USB stick you can plug in the device.

Additionally, with some extra software, you can scan from this device to your PC via TWAIN driver but only if connected to a network - not via USB cable.

 

This is medium workgroup MFP and it is primary function is on the network. If it is connected by USB cable, it can only print (plus copy and send faxes of course)

I am an HP employee

‎01-14-2015 09:01 AM

HP Recommended

Hello,

 

The printer you are using is a HP Laserjet Enterprise M4555MFP which is actually a network printer/workstation machine.

 

Hence the scanning options available are listed below:

  • Scan to Email
  • Save-to-Network Folder
  • Scan-to-USB

To configure the above listed the printer has to be connected on network and need to open printer webpage and configure.

 

You could also scan and save a job on thumbdrive which is known as Scan to USB ,however to enable to scan to usb the printer has to be connected on network, and open the printer webpage using printer IP address and refer to the image below:

 

I am an HP employee
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.