hp 8500 cleaning printhead message won't go away

[erin027]

Before the issue, it used to clean the printhead for a few mintues and I was able to use it, but now, the message won't go away and it keeps cleaning forever. I tried to unplugging the powercord and still having the same issue.

Help!

[Rich1]

Hi erin027,

I'd like to help.  Can you answer some questions?

1. Can you give me the Model # for your printer?  An example would be A909g.
2. What are your estimated ink levels for each cartridge ( according to the printer )?
3. Is the printer plugged directly into a wall outlet and not a surge protector or battery backup?

[erin027]

Thanks for helping me out!

1. Model#  Officejet Pro 8500 wireless. CB023A (on the back of the printer)

2. I can't tell the level because it won't take me to the homepage screen. It keeps cleaning and cleaning, but all of my inks are pretty full, because I replaced it recently.

3. It's connected with extention, not directly to a wall outlet.

[Rich1 · Accepted solution]

I am happy to help you out.

Can you check the ink levels from your computer?    Click here for instructions.  What are the ink levels for each cartridge according to the ink gauge?

Can you do a hard reset in the order described in the following link?  Click Here

[erin027]

Thank you so much!!!!

[Rich1]

You are welcome.  What happened?

[erin027]

So after the hard reset, cleaning printhead message was gone and a new message came up, "Aligning printer". It printed out a few pages and then it went back to normal.

[Rich1]

Glad to here that the printer is back to normal.   Let me know if there is anything else I can do to help you.  🙂 

[suzeeq]

HELP!!!  I have tried everything suggested and my printerhead keeps cleaning. It started when I replaced the cyan and yellow after receiving the message.  Then I got a message to change the magenta.  I used HP ink.  Now it just keep cleaning and cleaning to the point were my new cartridges read only a third full!!!  I have tried a hard reset.  I have tried uninstalling the printheads and ink after shutting it down. Do not know what else to do.  I am truly regretting buying a hp.  I paid nearly $300 for it and now almost another $90 worth of ink is gone.

[Rich1]

Hi suzeeq,

Can you answer some questions?

1. Is your printer also an Officejet 8500?  What is the Model # and / or Product # for your printer?
2. What is the ink level for each cartridge according to the printer?
3. Is the printer plugged directly into a wall outlet?
4. What is the operating system for your computer?
5. Is the printer connected by a usb cable?