hp deskjet 3630 printer wont detect new ink cartridge or print diagnostic info

[redmama5]

Hi, I purchased a new 63 xl cartridge for my HP deskjet 3630 printer but it still shows as empty in the printer settings. The printer ink light is flashing. I tried to print a diagnostic page but I received this message 'The print quality diagnostic information failed to print'. I tried unplugging the printer for 60 seconds to 'reset' after replacing the ink cartridge but its still flashing.  Please give me some tips on how to fix the printer.

[Ronaldo_Ferrei2]

Hi @redmama5,

Check the document below and realize the step by step for resolve this error:

http://support.hp.com/us-en/document/c04602564

I hope that helps !


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[redmama5]

Thanks for the quick response. I came across this help page before and completed the steps for trouble shooting. Unfortunately it did not resolve the problem. I suspect it is time to purchase a new printer as it mgiht be a problem with the black ink reader software. The other functions work fine, such as the scanner and the color ink detection. I was hoping the forum had some tricks not widely known or something I could do to trick the printer into ignoring the ink levels.