hp deskjet f4140 won't print, is showing offline

[nickolj]

       My hp deskjet f4140 won't print.   It is showing it is offline.  It is connected to my laptop and I am online using wireless internet.    I just moved to a new apartment and am using a new internet wireless  connection.  Could that be the problem?    I need advise on how to fix this problem.   Please help ...

thank you in advance Nickol j

[Sunshyn2005]

Hi @nickolj 

I'd be happy to help! I suggest using the HP Print and Scan Doctor first, it can resolve many printing and scanning errors, network connection or USB problems, driver issues, and port conflicts. Click here to download and run the Print and Scan Doctor>www.hp.com/go/tools

If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle. 

• If you see only green check marks ( ), the tool did not find any problems.

• If you see green wrenches ( ), the utility identified an issue and corrected it automatically.

• If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.

• If you see a red X ( ), follow the on-screen instructions to resolve the issue.

I look forward to hearing back from you.