hp envy 4501 does't print just leaves blank pages

[Heyitsdavid]

My Hp envy 4501 doesn't print. It just makes printing sounds then the page comes out blank. I just put in a new ink cartage in the slot. Please help. I need to print out my large essay. My model number is SDGOB-1301

[Cbert]

Hi there @Heyitsdavid !

Thanks for contacting the HP Forums!

I can see by your post here that after installing a new cartridge the printer is producing blank pages. I should be able to provide useful information for locating a fix so you can get printing your essay!

If it is the cartridge causing the problem and you need to get that essay printed and out of the way.  The printer works on a single cartridge mode.  This means if you remove the problem cartridge then the printer can use one cartridge to print. The black cartridge will print grey scale and the tricolour will mix colors to make black.

Does this blank page only happen when printing from the computer?

The first thing you will want to check when getting a print quality issue is to perform a stand alone copy on the printer. To perform a stand alone copy please follow the link for Copy Text or Mixed Documents.  this will let you know if the issue is related to the printer hardware or the computer software.

If the copy IS blank then please follow the document for Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP ENVY 4500 and Deskjet In...

If the document prints WITHOUT quality issues then you are likely looking at a software problem within the computer. If that is the case, for me to provide relevant troubleshooting steps I will need you to provide me with some info on the computer. What operating system your computer is running (ex. Windows or Mac).  If you are running Windows please provide the bit version of Windows (ex.Windows 7 32-bit or Windows 7 64-bit.)

If you are running Mac but don't know the version, please follow the link for: Finding the OS X version and build information on your Mac

If you are running Windows but don't know the version, please follow the link for:  Which Windows operating system am I running? 

If you are unaware the bit-version on your windows operating system, follow the link for: Is the Windows Version on My Computer 32-bit or 64-bit? 

Please post back with your results of troubleshooting and let me know how it goes!

thanks again for chatting on the HP Forum!

[Gerardine]

Having the same issues system is Windows 10 running on 62 bit?