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Honor Student
Posts: 2
Member Since: ‎02-26-2014
Message 1 of 5 (2,154 Views)
Accepted Solution

hp photosmart 5520 unable to connect to wireless router

The printer worked fine-I went on vacation and now it won't work. I ran the wireless network test and it said"hp printer is unable to connect to your wireless router".  The wireless router is connected and running fine.  My wireless hp computer (windows 7) works just fine.

 

The report satd "network name ssid found" said FAILED

 

But "current configuration" showed the SSID

 

can anyone offer a fix?

Help

colleenmercy

0 Kudos
Accepted Solution

Re: hp photosmart 5520 unable to connect to wireless router

Hi colleenmercy,

 

On the network menu, select Restore Network Defaults.  This will clear the current network settings and allow  you to reconnect the printer to the network.  You can use the wireless setup wizard or reinstall the HP software to reconnect.

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PhD Student
Posts: 945
Member Since: ‎01-10-2011
Message 2 of 5 (2,141 Views)

Re: hp photosmart 5520 unable to connect to wireless router

Hi colleenmercy,

 

On the network menu, select Restore Network Defaults.  This will clear the current network settings and allow  you to reconnect the printer to the network.  You can use the wireless setup wizard or reinstall the HP software to reconnect.

I was an HP employee.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Posts: 2
Member Since: ‎02-26-2014
Message 3 of 5 (2,133 Views)

Re: hp photosmart 5520 unable to connect to wireless router

accept solution

thanks

Student
Posts: 1
Member Since: ‎10-05-2014
Message 4 of 5 (1,941 Views)

Re: hp photosmart 5520 unable to connect to wireless router

my Hp 5510 photosmart all in one printer is unable to connect to my wireless router.  when I used the wixard setup it asks for a Wpa passphrase.  How do I get that?

jubajuba

Provost
Posts: 17,073
Member Since: ‎07-30-2012
Message 5 of 5 (1,937 Views)

Re: hp photosmart 5520 unable to connect to wireless router

You paraphrase is located in your router that you have.  It is the wireless password for your SSID.  You must access your router and check under the wireless tab for the password.

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If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired!

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
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