hp scan and capture cant find the device.

[may16]

Installed hp scan and capture.  It cant detect the printer.  Update printer drive already.  Tried the Scan Doc.  Tried the HP assistant.

Error message is always:  Need the full set of driver software.  Dont know where to find full set.  Please help.

And can it scan multiple pages or only one page every time?  Thanks

[banhien]

@may16

Welcome to HP Support Forum.

1. Driver: This is an old printer, no full software for Windows 10. Please try Basic drivers from the following link

    https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-cp1210-printer-series/3422474/mod...

 2. Scan multi pages: Please try HP Scan Extended using the following software

     ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, for Windows 10:

(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"

Regards.

[may16]

  NOT working.  Download and install the Basic Driver two times.  Still cant detect the printer.   Maybe printer really too old. 

Any other suggestion?  

Or any idea on a basic scanner just for document scan occasionally at home use.

Thanks.

[banhien]

Hi,

Please don't use HP Scan and Capture app. Try other software as mentioned in #2 on my previous reply. If still no luck, it's time to buy a new printer.

Regards.