• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-23-2017 01:21 PM

HP Recommended
Product: hpcolor laser jet cp1215
Operating System: Microsoft Windows 10 (64-bit)

Installed hp scan and capture.  It cant detect the printer.  Update printer drive already.  Tried the Scan Doc.  Tried the HP assistant.

Error message is always:  Need the full set of driver software.  Dont know where to find full set.  Please help.

And can it scan multiple pages or only one page every time?  Thanks

3 REPLIES 3

‎04-23-2017 04:17 PM

HP Recommended

@may16

 

Welcome to HP Support Forum.

 

1. Driver: This is an old printer, no full software for Windows 10. Please try Basic drivers from the following link

 

    https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-cp1210-printer-series/3422474/mod...

 

 2. Scan multi pages: Please try HP Scan Extended using the following software

     ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, for Windows 10:

(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-23-2017 04:51 PM

HP Recommended

  NOT working.  Download and install the Basic Driver two times.  Still cant detect the printer.   Maybe printer really too old. 

Any other suggestion?  

Or any idea on a basic scanner just for document scan occasionally at home use.

Thanks.

 

Was this reply helpful? Yes No

‎04-23-2017 04:56 PM

HP Recommended

Hi,

 

Please don't use HP Scan and Capture app. Try other software as mentioned in #2 on my previous reply. If still no luck, it's time to buy a new printer.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.