hp scanjet g4010 windows 7 cannot scan to pdf

[Cshea]

Have HP Scanjet hooked up to computer runing Windows 7 Professional. When I push the 'scan to pdf' button, a dialog box opens.  In that dialog box is a dropdown box for file type. The only options in that dropdown are BMP, JPG, PNG and TIF. However, I need to scan to a pdf.

[Drakster · Accepted solution]

Hi @Cshae, 

Thank you for reaching out to the HP Support Forums! 

I see that you're unable to "scan to a pdf" with your HP Scanjet G4010 Photo Scanner. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

I understand the frustration that you're experiencing. It sounds like there is an issue with Adobe. If Adobe is corrupted, "scan to a pdf" might be missing. 

Please follow the steps within this guide:

The PDF File Type Is Not an Option When Scanning from HP Solution Center for HP Multifunction Printers When Using Windows

http://support.hp.com/us-en/document/c01898721

Please confirm that Adobe is installed and working correctly. Perhaps reinstalling Adobe Reader software would resolve the issue.

Troubleshoot PDF printing | Acrobat, Reader

https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂