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hp scanjet pro 3000 s2 blinking red light

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Device: HP ScanJet pro 3000 s2; < 1 year old, only 1,500 pages scanned to date.

Issue:  Red light blinking 4 times, then pauses, error message of paper jam

OS: Windows 7 (64-bit)

 

Problem began with a paper jam -  cleared paper jam,  selected, "scan", then red light began to blink (a series of 4 blinks then a pause,), and received message following error message:  

 

"Paper is either jammed in the ADF, or you have scanned a page longer than the software expected.  Clear the jam, reinert the jammed pages into the ADF, make any needed page size corrections, and click Scan." 

 

Fixes tried:  clearing the paper jam, cleaning the rollers, reseating the pad assembly, manually running a cleaning pad through the ADF, uninstalling and reinstalling HP software and drivers, deselected multi-feed detection so not to engage ultrasonic double feed detection.

 

No luck - still have the blinking red light and the above error message.  I have attempted all maintenance, cleaning, and software fixes I could locate.  

 

 

I'm at a loss.  Looking for help/suggestions.  Thanks.

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Hello Beth_W,

To get your issue more exposure I would suggest posting it in the commercial forums since the HP Scanjet pro 3000 s2 is a commercial product. You can do this at HP Enterprise Business Community.

The support page for your product may be helpful in the meantime:
HP Support Center.

I hope this helps! :generic:

RnRMusicMan
I work on behalf of HP

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I had same prob and after many frustrating days I solved this prob .  Open front cover and the bottom of the front cover towards the bottom - you will see a white strip of plastic - in the middle of this is a little black finger that gets stuck under the white strip - with a paper clip or a small screw driver - with light pressure pry this little finger back up and red light will be gone.....

 

thanks

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that worked perfectly

 

thanks much

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That really saved me a trip to HP's service centre. But that finger piece is really tiny - maybe 2 x 3 mm or so. Took a while to realise what I was looking for. Thanks so much for the solution.

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