hp toolboxfx has encountered an error and cannot recover

[servoking]

operating system is windows 7 printer is model hp cm1312nfi all in one. System used to work fine then

I recently received this message HP toolbox fx encountered an error and cannot recover.

Restart PC or restart hptoolboxfx.

I don't know how to restart toolbox and restarting the PC did not help still the same error message.

 I uninstalled the toolbox and uninstalled the printer software and reloaded the printer software by way of the  Hp website.

I looked for the toolbox in search in the computer under HP/hp printer cm1312nfi and couldn't find the toolbox. so I went to the HP website and found a program that I could download that talked about the Toolbox However that did not help.\

I am pretty sure the toolbox issue has something to  do with some windows update that occured recently because at one point before I uninstalled the original toolbox I did a system restore and the toolbox did work but then a windows update occured and then the problem reappeared.

The printer works OK now but I would sure like to get the toolbox back and working.

Any ideas.

Thanks servoking

[Gordon_H]

Hello servoking,

Please see the following thread regarding your issue:

http://h30499.www3.hp.com/t5/Printers-LaserJet/Toolbox-FX-for-windows-7/td-p/1147334

In summary of that thread, toolboxfx is not supported on Windows 7 at all while using a usb connection, but if connected via LAN (ethernet cable), then it may be possible by using HP Easy Printer Care.

Hope this information helps!

[servoking]

I was able to fix the toolbox problem.

Thanks

for you concern.

JIm

[E3nst]

Jim, could you briefly relate how you fixed the toolbar problem? Thanks!

Ernst

[TripleRipple]

I found the correct solution here.  It worked for me and I now have the Toolbox working on Windows 8.1 64 bit

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/hp-toolboxfx-has-encount...

[captain77450]

ftp://15.193.112.22/ftp1/pub/radar/HPEPC2_6_0_50.exe

[aabye]

hp toolbox cannot be fixed

[aabye]

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@servoking wrote:

operating system is windows 7 printer is model hp cm1312nfi all in one. System used to work fine then

I recently received this message HP toolbox fx encountered an error and cannot recover.

Restart PC or restart hptoolboxfx.

I don't know how to restart toolbox and restarting the PC did not help still the same error message.

 I uninstalled the toolbox and uninstalled the printer software and reloaded the printer software by way of the  Hp website.

I looked for the toolbox in search in the computer under HP/hp printer cm1312nfi and couldn't find the toolbox. so I went to the HP website and found a program that I could download that talked about the Toolbox However that did not help.\

I am pretty sure the toolbox issue has something to  do with some windows update that occured recently because at one point before I uninstalled the original toolbox I did a system restore and the toolbox did work but then a windows update occured and then the problem reappeared.

The printer works OK now but I would sure like to get the toolbox back and working.

Any ideas.

Thanks servoking

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[Gemini02]

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at Printers - LaserJet.
Click on New Post.

I hope this helps.

[servoking]

Go to C:\program data \Hewlett Packard\toolboxfx\settings.

Delete all the info in the settings folder.

This should fix it.

Jim