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servoking Top Student
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hp toolboxfx has encountered an error and cannot recover

operating system is windows 7 printer is model hp cm1312nfi all in one. System used to work fine then

I recently received this message HP toolbox fx encountered an error and cannot recover.

Restart PC or restart hptoolboxfx.

I don't know how to restart toolbox and restarting the PC did not help still the same error message.

 I uninstalled the toolbox and uninstalled the printer software and reloaded the printer software by way of the  Hp website.

I looked for the toolbox in search in the computer under HP/hp printer cm1312nfi and couldn't find the toolbox. so I went to the HP website and found a program that I could download that talked about the Toolbox However that did not help.\

I am pretty sure the toolbox issue has something to  do with some windows update that occured recently because at one point before I uninstalled the original toolbox I did a system restore and the toolbox did work but then a windows update occured and then the problem reappeared.

The printer works OK now but I would sure like to get the toolbox back and working.

Any ideas.

Thanks servoking

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Professor
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Message 2 of 11
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hp toolboxfx has encountered an error and cannot recover

Hello servoking,

 

Please see the following thread regarding your issue:

 

http://h30499.www3.hp.com/t5/Printers-LaserJet/Toolbox-FX-for-windows-7/td-p/1147334

 

 

In summary of that thread, toolboxfx is not supported on Windows 7 at all while using a usb connection, but if connected via LAN (ethernet cable), then it may be possible by using HP Easy Printer Care.

 

Hope this information helps!

 

 

🙂 If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution 🙂
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servoking Top Student
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Message 3 of 11
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hp toolboxfx has encountered an error and cannot recover

I was able to fix the toolbox problem.

Thanks

for you concern.

JIm

E3nst Honor Student
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hp toolboxfx has encountered an error and cannot recover

Jim, could you briefly relate how you fixed the toolbar problem? Thanks!

 

Ernst

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TripleRipple Student
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hp toolboxfx has encountered an error and cannot recover

I found the correct solution here.  It worked for me and I now have the Toolbox working on Windows 8.1 64 bit

 

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/hp-toolboxfx-has-encount...

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captain77450 Top Student
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hp toolboxfx has encountered an error and cannot recover

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aabye Top Student
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hp toolboxfx has encountered an error and cannot recover

hp toolbox cannot be fixed

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aabye Top Student
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hp toolboxfx has encountered an error and cannot recover


@servoking wrote:

operating system is windows 7 printer is model hp cm1312nfi all in one. System used to work fine then

I recently received this message HP toolbox fx encountered an error and cannot recover.

Restart PC or restart hptoolboxfx.

I don't know how to restart toolbox and restarting the PC did not help still the same error message.

 I uninstalled the toolbox and uninstalled the printer software and reloaded the printer software by way of the  Hp website.

I looked for the toolbox in search in the computer under HP/hp printer cm1312nfi and couldn't find the toolbox. so I went to the HP website and found a program that I could download that talked about the Toolbox However that did not help.\

I am pretty sure the toolbox issue has something to  do with some windows update that occured recently because at one point before I uninstalled the original toolbox I did a system restore and the toolbox did work but then a windows update occured and then the problem reappeared.

The printer works OK now but I would sure like to get the toolbox back and working.

Any ideas.

Thanks servoking


 

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Retired
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Message 9 of 11
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hp toolboxfx has encountered an error and cannot recover

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at Printers - LaserJet.
Click on New Post.

I hope this helps.

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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servoking Top Student
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hp toolboxfx has encountered an error and cannot recover

Go to C:\program data \Hewlett Packard\toolboxfx\settings.

Delete all the info in the settings folder.

This should fix it.

Jim

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