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- ink levels HP DESKJET 5550 seriesPRINTER (HPA)

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07-01-2013 05:51 PM
Hey Antonio2,
What is the operating system of the computer you are using with the HP Deskjet 5550 Color Inkjet Printer?
There are different driver packages for this printer depending on the OS and I will need this information to best assist in your case.
Jason
I am not an HP employee.
07-02-2013 01:00 AM
@jason_h wrote:Hey Antonio2,
What is the operating system of the computer you are using with the HP Deskjet 5550 Color Inkjet Printer?
There are different driver packages for this printer depending on the OS and I will need this information to best assist in your case.
Jason
I have Windows 7 Starter operating system. I trust that this is what is required. Bear with me as I am a 78 year old beginner. Many thanks for your help
07-02-2013
11:55 AM
- last edited on
04-20-2016
08:31 AM
by
OscarFuentes
Hey Antonio2,
The deskjet 5550 does not have a full driver package available on the Windows 7 Operating System. Please take a look at the information in the article linked below:
http://support.hp.com/us-en/document/c01874725
To obtain ink levels one will have to print the Self Test Page from the unit. For information about the Self Test Page please read the below linked article:
http://support.hp.com/us-en/document/c02693389
Try the following steps to access the Toolbox for this printer:
- Open the Devices and Printers folder
- Right click on the installed Deskjet 5550
- Select Printer Properties
- Select the Services tab
- Open the HP Toolbox
- Select Print a Test Page
Hope this helps,
Jason
I am not an HP employee.
10-29-2013 07:59 AM
Hi JudyNew,
The Deskjet 5550 requires you to print the Self Test Page from the unit. For information about the Self Test Page please look below:
Print a self-test page
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Load plain paper in the paper tray
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Press the Power button to turn on the product.
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Press and hold the Power button.
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Press the Resume button four times. The self-test page prints.
I work on behalf of HP
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