ink system error 0xc19a003

[Sophie131]

A friend gave me this HP printer C309a. After installation, I got an ink system error 0xc19a0003. I replaced all ink cartridges with new ones (they were hold - exp. 2011) expecting the problem to be resolved. I reinitiated the printer by disconnecting both ends of the power cord. The power cord is plugged direct in the wall. What else should I do? Thanks.

[Sophie131]

Brand new full set of ink cartridges 564 to give away. Anyone interested ?

[Jeet_singh]

Hi @Sophie131,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see from the post that you are getting a '0x' error message on your HP Photosmart printer. Don't worry as I have a few steps to help you get through this concern,

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

For more details, please follow the steps suggested in the support document for - HP Printers - 'Ink System Failure' or '0x...' Error Code Displays

If you have followed the steps suggested and still having the issue. I would suggest the next step would be to perform an advanced reset on the printer. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Let me know if that helps. Thank you!

Cheers 

[Sophie131]

Hello,

I performed the semi-full reset. Now I get the message "printhead missing". I removed the printhead and replaced it. I still get the message.

Need further help!

[Jeet_singh]

Hi @Sophie131,

Thank you for replying,

As I understand you have followed the steps suggested and still having the issue, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service related options or printer upgrade. If your product is out of warranty please, choose paid options to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Regards,

[Sophie131]

The semi-full reset worked out well. I get a different message which is "printhead missing". 

Being out of warranty, I understand the printer is good for garbage as a printhead replacement is more expensive than a new printer. After I spent 140$ on ink cartridges as suggested by HP support!

Oh well...

[Jeet_singh]

Hi @Sophie131,

Thank you for replying,

I appreciate your time and efforts,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

Regards,