instant ink account suspended for how long?!

[frustratedmover]

My bank sent me a new card so my details changed and my payment failed. Now my account has been suspended. I have updated details and still nothing! I have to print documents to move house! I need to sign and scan and am on a deadline. This is a definite flaw in having this account. How can I have this up and running ASAP ?! I have a printer with ink in, an updated card linked to the account and I cant use it! beyond frusrating!

[Bob_Headrick]

I suggest you go to the HP Instant Ink support site.  Depending on your location there should be options in the lower right of the opening picture for phone and/or chat support.

[frustratedmover]

Thanks. Thats the first thing I did. 8 hours until they open. I give up. This is so disapointing. 

[Bob_Headrick]

What country are you in?

[frustratedmover]

UK. Chat and call features both closed for the evening

[Bob_Headrick]

I do not know if it will be any faster, but I will ask to have things escalated.

[sandytechy20]

@frustratedmover

I will diffidently assist you with this issue.

However, I will need a few details to provide an accurate solution.

Instant Ink account number email address:

Instant Ink account number:

email address:

Phone#

Please send these details in private message.

Cheers.

@Bob_Headrick

Thanks for bringing this post into my notice.

[frustratedmover]

Thank you for the offer

I was able to call customer support when they opened and rectify this.

Many thanks for the offer to help with such a frustrating incident.

[sandytechy20]

@frustratedmover

Thanks for the reply,

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

Let me know if that helps.

Cheers.

[Pageb825]

Oh and by the way it's after customer service hours of course