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nic100
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ip address not working

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We purchased a new acer chrome book yesterday as our old one stopped working.  I have linked the new chomebook with our printer.  But when typing the ip address from the hp envy 4520 printer in to the chromebook so i can open up the hp webpage so we can scan etc the ip address is unknown but will work from an old ipad?

 

Thanks

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sandytechy20
HP Support Agent
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HP Recommended

@nic100

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are unable to access printer EWS page from Chromebook. I would like to help you out with this issue today.

 

However, I will need a few details to provide an accurate solution,

  • How is the printer connected to the chromebook, USB or wireless?

Meanwhile:

  • Click here and follow the document and check if that works.

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

Sandytechy20
I am an HP Employee

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