my printer inkjet 2135 show error door open but door is closed

[v_83]

my printer power light is fast blinking and when i goes to print then error shows door open but my printer door is closed . i newly purchased and first time use . so help me

[Rainbow7000]

Hey @v_83, thanks for reaching out to the HP Community 🙂

I read about the 'open door' error you're seeing on your Deskjet Ink Advantage 2135, and I wanted to respond with my own suggestions.

I would say to try a power reset and ensure the printer is plugged in directly to a wall outlet, avoiding power bars and surge protectors.

With the printer turned on, disconnect the power cord from the rear of the unit.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the unit.
If the printer does not turn on by itself, press the Power button to turn it on.

If the error continues, please call phone support to see about a replacement unit.

If you have any troubles, let me know and I will do my best to help.

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help. 🙂

Have a great day:D

HP Technical Support can be reached by clicking on the following link:

http://support.hp.com/gb-en/contact-hp/

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.