my printer says No Computer Found? help please.

[marvinBS]

Hello forum...I have an Office jet Pro 8600 Premium and its connected to my home network. I have no problems printing from my Mac Pro or my iphone to the device, but when I attempt to scan from the printer to my computer, it says "no computer found". I go to the HP Utility and select Scan to Computer and Enable Scan to Computer...but it responds "Communication Error...unable to connect with device..."

I have always been able to do so but now it does not work?

I have tried restarting the devices and checked for new firmware (its current).

can somone help with this...thank you !

MBS

[Ratchet_31]

Hi@MBS

HP Printers - 'HP Scan Quit Unexpectedly'  (OS X v10.11) 

This document is for HP printers connected to a computer with OS X v10.11 El Capitan.

When attempting to save your scan as a PDF file with HP Scan, the program quits and HP Scan quit unexpectedly message displays. 

To resolve the issue, download the HP Easy Scan App from the App Store.  

scan driver or HP Scan software is required to use the methods in this document. Go to the HP Software and Driver Downloads page to install the best available driver for your printer. 

You can also download and install the HP Easy Scan app (in English) from the App Store, which does not require HP Scan software.

 NOTE:

If you want to manually download a driver for OS X 10.8 or 10.9, go to HP Printer Drivers for OS X Mountain Lion or Lion (in English) on the Apple support site.

1. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer.
2. Turn on the printer.
3. Go to HP Customer Support - Software and Driver Downloads, then select a method to identify your printer model, if prompted.
4. Under Driver-Product Installation Software, do the following depending on what displays.
   • If 'Installing a Mac Printer Driver Using Apple Software Update' displays, your driver is only available through the Apple Software Update feature on the Mac. Click Learn more for steps to install the driver, then try scanning with HP Easy Scan or Image Capture.
   • If HP Easy Start or a full feature software and driver displays, click Download, then continue to the next step.
5. Open the Downloads folder on the Mac dock. Depending on the option you chose, click the HP Easy Start file or the .dmg file for the full-feature driver to begin the installation.
6. When prompted by the installer to add the printer on the Enable Printing screen, click Add Printer.
   The Add window opens.
7. Click the name of your printer in the Printers list.
8. Click the Use menu, select the name of your printer in the pop-up menu, and then click Add.
   Figure : The Use pop-up menu on the Add screen

   
9. Continue with the on-screen instructions to finish the installation.
10. Try scanning with one of the methods in this document.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 

[marvinBS]

Thanks..i ended up reinstalling all drivers and now it works!

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@Ratchet_31 wrote:

Hi@MBS

HP Printers - 'HP Scan Quit Unexpectedly'  (OS X v10.11) 

This document is for HP printers connected to a computer with OS X v10.11 El Capitan.

When attempting to save your scan as a PDF file with HP Scan, the program quits and HP Scan quit unexpectedly message displays. 

To resolve the issue, download the HP Easy Scan App from the App Store.  

scan driver or HP Scan software is required to use the methods in this document. Go to the HP Software and Driver Downloads page to install the best available driver for your printer. 

You can also download and install the HP Easy Scan app (in English) from the App Store, which does not require HP Scan software.

 NOTE:

If you want to manually download a driver for OS X 10.8 or 10.9, go to HP Printer Drivers for OS X Mountain Lion or Lion (in English) on the Apple support site.

1. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer.
2. Turn on the printer.
3. Go to HP Customer Support - Software and Driver Downloads, then select a method to identify your printer model, if prompted.
4. Under Driver-Product Installation Software, do the following depending on what displays.
   • If 'Installing a Mac Printer Driver Using Apple Software Update' displays, your driver is only available through the Apple Software Update feature on the Mac. Click Learn more for steps to install the driver, then try scanning with HP Easy Scan or Image Capture.
   • If HP Easy Start or a full feature software and driver displays, click Download, then continue to the next step.
5. Open the Downloads folder on the Mac dock. Depending on the option you chose, click the HP Easy Start file or the .dmg file for the full-feature driver to begin the installation.
6. When prompted by the installer to add the printer on the Enable Printing screen, click Add Printer.
   The Add window opens.
7. Click the name of your printer in the Printers list.
8. Click the Use menu, select the name of your printer in the pop-up menu, and then click Add.
   Figure : The Use pop-up menu on the Add screen

   
9. Continue with the on-screen instructions to finish the installation.
10. Try scanning with one of the methods in this document.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 

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