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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-23-2017 08:00 AM

HP Recommended
Product: HP ENVY 7640

my scanner wont scan. it keep giving me an error message. it states that there is no document on the scanner bed when there is... this just started happening it was working fine

1 REPLY 1

‎02-24-2017 08:44 AM

HP Recommended

@ccshvacr

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting scanner issue on HP Envy 7640 printer. I would like to help you out with this issue today.

 

However, I will need a few details to provide an accurate solution,

  • How is the printer connected to the computer, wired or wireless?
  • Which operating system is installed on the computer?

Meanwhile:

  • Restart the printer.
  • Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the rear of the printer.
  • Wait 60 seconds.
  • Reconnect the power cord to the rear of the printer.
  • Press the Power button to turn on the printer.

Reply with the result of the above-mentioned steps, for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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