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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
G_Papadopoulos
Level 2
6 5 1 10
Message 1 of 2
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Solved!

not printing excel 2016 from office 365 on HP E77830

HP Recommended
HP Color LaserJet Managed MFP E77830
Microsoft Windows 10 (64-bit)

Hi,

i have problem with a customer with MPS Contract who cannot print excel via office 365 on an HP Color Laserjet Managed E77830. 

We have proposed him different ways to print:

1. Directly from Explorer

2. Saving the File to the disk and opening excel

3. Copying the file and pasting it on other Client's PC

4. The Printers has the last firmware update

5. The Driver is the last UPD v.6.7 PCL6

6. We have disabled the UAC from User Accounts 

 

But we can print in old HP devices with all the above ways (the old device is CM4540 & laserjet 477)

 

Any ideas???

1 ACCEPTED SOLUTION

Accepted Solutions
G_Papadopoulos
Author
Level 2
6 5 1 10
Message 2 of 2
Flag Post
HP Recommended

Hi,

We found a solution, we installed the Last UPD Post Script Driver and it works fine.

 

So keep this in mind if you face the same problem

View solution in original post

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1 REPLY 1
G_Papadopoulos
Author
Level 2
6 5 1 10
Message 2 of 2
Flag Post
HP Recommended

Hi,

We found a solution, we installed the Last UPD Post Script Driver and it works fine.

 

So keep this in mind if you face the same problem

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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