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imogenx
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Message 1 of 14
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out of paper error on new printer Officejet 3830

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Officejet 3830
Microsoft Windows XP (64-bit)

I had been using a deskjet 2600 which suddenly stopped with an "out of paper" error message. It was loaded with sufficient paper. No solution for the problem could be found, so I bought a new printer. the new one, Officejet 3830, does exactly the same thing. No solution found. What's does this?

13 REPLIES 13
bagz
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Message 2 of 14
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Same problem. New printer. Pissed off.

HP: Please don't repost the generic scripted reply. This is obviously not user error, too many people have experienced the problem.

Sunshyn2005
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Message 3 of 14
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Hi @imogenx, and @bagz.

 

I would be happy to help you both with your Officejet 3830. I understand the printer will not print and displays an out of paper error. bagz, I can see from your post that you may be feeling frustrated but I assure you both, I will do my best to help you work towards a solution. 

 

Although it is not a paper jam issue you are experiencing, the solutions presented in the following document just might help: HP OfficeJet 3830, DeskJet 3830 Printers - A 'Paper Jam' Error Displays.

 

Please let me know whether this resolves the issue or not. Thanks. 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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jabzi
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Message 4 of 14
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Hello bagz, 

 

Kindly check if there any obstruction ( sensor protruding ) as shown in the below pic.

Area of concern is pointed using white paper strip. It should look as it seen in the pic.

 

 

 

OOPS_OJ3830.jpg

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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erikinalaska
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Message 5 of 14
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I'm having the same out of paper error.

 

The link that says you have to clean everything is not very helful.

 

This is what happens. I print. If I print right away, then I can continue to print.

 

If a small amount of time goes by, I get the out of paper errror.

 

I reboot the printer,  Then I can print again. 

 

The whole scenario continues.

 

This tells me it's a software issue because I can print without making any adjustments to the printer other than turnig it on and off.  THis is very frusturating havbing to reboot my printer every time I want to print.

 

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erikinalaska
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Any tips on how to access that area?  It's a very small space and I can barely see in that area of the printer with no easy way to take the dam thing part to gain access.  

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erikinalaska
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this problem is very annoying.  I think it's a software issue?  This is enough to make me wish I had purchased an epson!

erikinalaska
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With the large number of people reporting this problem, I belive this is a software error that HP needs to correct and provide us with an update.

 

For my printer, it prints fine if I reboot it.  Please contact HP and advise them of this issue.  They need to find a printer that is making this error and figure out this problem.  

erikinalaska
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Message 9 of 14
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NO..you didn't solve the problem. And neither did the other person who repsonded.  This is likely not a mechanical issue but a software issue.  

imogenx
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Message 10 of 14
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Thanks for kudos! I figured out the answer myself. Paper has to be fiddled with for a few minutes to get it into the exactly correct position before it will work. Annoying, but once you know, you just have to be extremely careful when loading paper.

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