out of paper error on new printer Officejet 3830

[imogenx]

I had been using a deskjet 2600 which suddenly stopped with an "out of paper" error message. It was loaded with sufficient paper. No solution for the problem could be found, so I bought a new printer. the new one, Officejet 3830, does exactly the same thing. No solution found. What's does this?

[bagz]

Same problem. New printer. Pissed off.

HP: Please don't repost the generic scripted reply. This is obviously not user error, too many people have experienced the problem.

[Sunshyn2005]

Hi @imogenx, and @bagz.

I would be happy to help you both with your Officejet 3830. I understand the printer will not print and displays an out of paper error. bagz, I can see from your post that you may be feeling frustrated but I assure you both, I will do my best to help you work towards a solution. 

Although it is not a paper jam issue you are experiencing, the solutions presented in the following document just might help: HP OfficeJet 3830, DeskJet 3830 Printers - A 'Paper Jam' Error Displays.

Please let me know whether this resolves the issue or not. Thanks. 

[jabzi]

Hello bagz, 

Kindly check if there any obstruction ( sensor protruding ) as shown in the below pic.

Area of concern is pointed using white paper strip. It should look as it seen in the pic.

[erikinalaska]

I'm having the same out of paper error.

The link that says you have to clean everything is not very helful.

This is what happens. I print. If I print right away, then I can continue to print.

If a small amount of time goes by, I get the out of paper errror.

I reboot the printer,  Then I can print again. 

The whole scenario continues.

This tells me it's a software issue because I can print without making any adjustments to the printer other than turnig it on and off.  THis is very frusturating havbing to reboot my printer every time I want to print.

[erikinalaska]

Any tips on how to access that area?  It's a very small space and I can barely see in that area of the printer with no easy way to take the dam thing part to gain access.  

[erikinalaska]

this problem is very annoying.  I think it's a software issue?  This is enough to make me wish I had purchased an epson!

[erikinalaska]

With the large number of people reporting this problem, I belive this is a software error that HP needs to correct and provide us with an update.

For my printer, it prints fine if I reboot it.  Please contact HP and advise them of this issue.  They need to find a printer that is making this error and figure out this problem.  

[erikinalaska]

NO..you didn't solve the problem. And neither did the other person who repsonded.  This is likely not a mechanical issue but a software issue.  

[imogenx]

Thanks for kudos! I figured out the answer myself. Paper has to be fiddled with for a few minutes to get it into the exactly correct position before it will work. Annoying, but once you know, you just have to be extremely careful when loading paper.