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02-12-2016 09:02 AM
I had been using a deskjet 2600 which suddenly stopped with an "out of paper" error message. It was loaded with sufficient paper. No solution for the problem could be found, so I bought a new printer. the new one, Officejet 3830, does exactly the same thing. No solution found. What's does this?
02-15-2016 08:56 AM
I would be happy to help you both with your Officejet 3830. I understand the printer will not print and displays an out of paper error. bagz, I can see from your post that you may be feeling frustrated but I assure you both, I will do my best to help you work towards a solution.
Although it is not a paper jam issue you are experiencing, the solutions presented in the following document just might help: HP OfficeJet 3830, DeskJet 3830 Printers - A 'Paper Jam' Error Displays.
Please let me know whether this resolves the issue or not. Thanks.
02-15-2016 09:06 AM
Kindly check if there any obstruction ( sensor protruding ) as shown in the below pic.
Area of concern is pointed using white paper strip. It should look as it seen in the pic.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
04-05-2016 01:15 PM
I'm having the same out of paper error.
The link that says you have to clean everything is not very helful.
This is what happens. I print. If I print right away, then I can continue to print.
If a small amount of time goes by, I get the out of paper errror.
I reboot the printer, Then I can print again.
The whole scenario continues.
This tells me it's a software issue because I can print without making any adjustments to the printer other than turnig it on and off. THis is very frusturating havbing to reboot my printer every time I want to print.
04-15-2016 08:53 AM
With the large number of people reporting this problem, I belive this is a software error that HP needs to correct and provide us with an update.
For my printer, it prints fine if I reboot it. Please contact HP and advise them of this issue. They need to find a printer that is making this error and figure out this problem.
04-15-2016 11:19 AM
Thanks for kudos! I figured out the answer myself. Paper has to be fiddled with for a few minutes to get it into the exactly correct position before it will work. Annoying, but once you know, you just have to be extremely careful when loading paper.