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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-14-2017 10:12 AM

HP Recommended

I have an Envy 5540 printer.  I am trying to print on 4x6 photo paper.  I have loaded it into the small feeder tray.  I make the changes on the menu.

When I try to print it contoniues to pull from the bottom try of 8 1/2 x 11 paper.  It is not trying to pull from the photo tray.

3 REPLIES 3

‎02-14-2017 10:44 AM

HP Recommended

Which App are you printing from? Some Apps have their own print preference settings, you would have to change.

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‎02-14-2017 11:33 AM

HP Recommended

 

I am printing from Windows.

 

windows.jpg

 

‎02-15-2017 10:24 AM

HP Recommended

What is the "Paper Source" setting in Printer Properties? It needs to be set to "Photo Tray" for the printer to pick from the photo paper tray. If it is set to "Photo Tray", was there any error or other warning sign/message?

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