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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-21-2017 06:37 AM

HP Recommended
Product: envy 5640
Operating System: Microsoft Windows 8 (64-bit)

I have a envy 5640 which will not print from the photo tray - on the screen on the printer the photo tray option is greyed out the tray has paper in it. The normal paper tray works perfectly - please help

Thanks

2 REPLIES 2

‎02-21-2017 02:27 PM

HP Recommended

@grahame51

 

Try / Consider:

 

Photo Paper and Trays

 

  • If your printer does not have a second tray, print settings may yet believe Tray 2 is “installed” > Disable the ghost tray to allow the printer to find and print on photo paper / other tray / other paper:

 

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printer Properties >

Tab General > Change Properties (If available)

Tab Device Settings > Under Installable Options > Set Tray 2 to Not Installed

 

  • If your printer has a Photo Tray, verify / set that Tray as installed:

 

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printer Properties >

Tab General > Change Properties (If available)

Tab Device Settings > Under Installable Options > Set Photo Tray to Installed

 

 

Reference:

Dragon Document - Help, suggestions, and examples:

Manage Print Output with Print Preview

 

 

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Click Post that answers your question "Accept as Solution" to help others find it.

Dragon-Fur

‎03-05-2017 11:47 PM

HP Recommended

Hi grahame51,

 

Please try the below procedure:

>From the photo, once you select the printer & paper, you have to go into the OPTIONS, then printer properties, then go to the Paper/Quality tab, then to the Paper Source and manually select the Photo Tray.

 

If you are using Windows Photo Viewer, you may refer to this document Printing Photos. It has detailed steps on "Printing photos with Windows Photo Viewer"

 

Hope it helps!

 

Regards,

meg-riley

Although I am a HP employee, I'm speaking for myself and not on behalf of HP.
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